Return Policy Page

I. Return and exchange

This Policy allows for the return and exchange of all merchandise, including the private brand products (except electronics, general merchandise and other exceptions) only in cases of damage within a period of 7 (seven) working days from the date of purchase as stated on the invoice subject to fulfillment of the conditions prescribed in this policy.

II. Other terms and conditions:

1. Vinayak Brothers(“Company”) reserves the right to inspect the merchandise and verify the nature and extent of damage prior to processing refunds or exchange under this policy. The decision of the Company shall be final and binding on the reseller. The Company shall not entertain any claim or dispute by any member in this regard.

2. Original invoice must be presented by the customer as a proof of purchase at the time of seeking any return or exchange of the merchandise.

3. Return will be processed only if:

• it is determined that the product was not damaged while in the member’s possession; due to accident, negligence, misuse or for any other reason;

• the product is not different from what was purchased by the customer or shipped to customer;

• the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories and freebies (if any) therein) provided with the product;

4. All refund amounts shall be returned via the same mode in which the Company had received the payment during the purchase by the customer from the reseller.

5. All approved refunds shall be returned to the customers within a maximum period of 7 (seven) working days.

6. This policy is not applicable for return and exchange of merchandise covered under discount / special price or any other promotion or schemes,

7. This policy has been rolled out at the sole discretion of the Company. The Company reserves the right to modify / withdraw this policy without notice at any time. The decision of the company in relation to any matter arising out of this policy shall be final and binding on the customer.

8. In case the merchandise is not available for exchange, the purchase price shall be refunded to the customer by the reseller.

9. For any quality, safety & shortage related complaints, you are requested to log in your complaint with complete details including invoice at support@factorystoreindia.com.. Our customer care executives will reach out to you for the resolution of your concern as soon as possible.

10. For further information or any other queries, please feel free to contact Factory Store India. For any query or feedback, please call on mobile: +91-7701962453 The courts at Chirawa, Rajastha shall have the exclusive jurisdiction in relation to any matter arising out of this policy.